Policies

Booking Policy

Teehouse Wine Tours Inc. requires a credit card for full payment for booking online.

For Private Tours, a 15% Tour Guide gratuity may be automatically added.  Should you be dissatisfied for any reason, we would appreciate a feed-back to resolve the matter.

Cancellation / Refund Policy

No charge for 7 days or more notice for Standard Tours.

50% tour fees will be applicable for Private/Custom tours with 14 days or more notice.

Full payment will be charged any Private tours with less than 14 days notice.

No show is subject to full payment.

Code of Conduct / Liability

By confirming this reservation for yourself and other guests, you assume full responsibility for all members in your party, and agree on the following conditions:

• No alcohol is permitted to be opened or consumed in our tour vehicle
• Disruptive behaviour as a result of drunkenness will not be tolerated.  In the event that a guest  becomes disruptive, the Tour Guide, at guest’s expenses, may arrange separate transportation for him/her.  Tour fees will not be refunded in these situations.
• Teehouse Wine Tours shall not be liable for any direct, indirect or incidental damages of any kind that may result from the services we provided, regardless of any negligence by any party.
• Teehouse Wine Tours reserves the right to change tour vehicles, Guides, departure times and/or wineries due unforeseen circumstances